RETURN POLICY

 

Effective Date: 05/03/2026

Due to the handcrafted and custom nature of our products, we maintain a strict return policy.

 

All Sales Are Final

 

All purchases are final sale, including:

• Custom candles

• Memorial/tribute items

• Personalized orders

 

Damaged Items (Important Exception)

 

If your order arrives damaged:

1. Contact us within 48 hours of delivery

2. Provide:

   • Photos of damage

   • Packaging images

We will review and determine if a replacement is appropriate.

 

Non-Returnable Items

 

We do not accept returns or exchanges for:

• Change of mind

• Minor variations in design

• Scent preferences

 

Refunds

 

Refunds are issued only at our discretion in verified cases of damage or error.